JBL Charge 3 Troubleshooting: Everything You Need to Know!

JBL Charge 3 is a popular Bluetooth speaker that is known for its powerful sound and long battery life. However, like any electronic device, it can encounter issues that need troubleshooting.

If you’re experiencing any issues with your JBL Charge 3 portable Bluetooth speaker, you’ve come to the right place.

Our ultimate guide is packed with all the JBL Charge 3 troubleshooting tips and tricks you need to solve any issue you might encounter. Whether you’re frustrated with connectivity issues, audio glitches, or charging problems, we’ve got the solutions you’re looking for. We’ll walk you through step-by-step instructions to get your JBL Charge 3 back on track.

So, buckle up and get ready to revive your speaker and bring the party back to life!

1. Common JBL Charge 3 Issues

1- No Sound

2- Bluetooth Connectivity Issues

3- Charging Issues

2. JBL Charge 3 Sound Problem

If you’re experiencing sound issues with your JBL Charge, like there is no audio coming out of your speaker or bass crackling, there are a few things you can try to resolve the problem.

Firstly, make sure that the device you’re connecting to the speaker is functioning correctly and that the audio output is turned on.

Another common issue is a low battery, which can cause the sound to be distorted or cut out entirely. Ensure that your speaker is fully charged before using it.

If the issue persists, try resetting the speaker by holding down the power button for at least 10 seconds.

With a bit of troubleshooting, you should be able to get your JBL Charge back to producing great sound in no time.

But if none of these solutions work, it may be worth contacting JBL customer support to see if there are any known issues with your particular model.

3- JBL Charge 3: Bluetooth Connectivity Issues

Bluetooth connectivity issues can be frustrating to deal with, but there are steps you can take to troubleshoot the problem with JBL Charge 3.

First of all, ensure that your device is compatible with the Bluetooth device you are trying to connect to. Next, make sure that Bluetooth is turned on and that your device is discoverable. 

It’s also important to ensure that your device’s software is up to date. If you continue to experience Bluetooth connectivity issues, try turning your device off and on again or restarting it.

Additionally, you can try moving your device closer to the Bluetooth device you are trying to connect to, as distance can affect the strength of the Bluetooth connection.

By following these steps, you can troubleshoot and resolve Bluetooth connectivity issues quickly and easily.

If you are still having trouble connecting, try resetting your Bluetooth device and your device’s network settings.

Also, read our complete article discussing Bluetooth connectivity issues.

4- JBL Charge 3 Not Charging

If you’re experiencing charging issues with your JBL Charge 3 speaker, there are a few things you can try to resolve the problem.

1. Make sure you’re using the original charging cable that came with the device, as using a different cable may cause compatibility issues.

2. Check that the charging port on the speaker is clean and free from any debris or dust that may be obstructing the connection. If the charging port is dirty, use a soft-bristled brush or a toothpick to gently clean it.

3. Check if the power source is working properly. To ensure that your device is functioning correctly, it is crucial to check the power source. This step is often overlooked, but it is essential to guarantee that your device is receiving the right amount of energy to charge.

Check to see if the speaker is plugged in correctly. If it is, then you should check if the outlet is working by plugging something else into it. If the outlet is not working, then you should try another outlet. You should also check the power cord to make sure that there are no frayed wires or damages.

If the power source seems to be working correctly, but the device still isn’t functioning, then you should consult the user manual or contact customer support for further assistance.

1. Slow Charging Issue

If you’re experiencing a slow charging issue with your device, there are a few things you can try to fix the problem.

First, make sure you’re using the correct charger for your device. Using a charger with a lower voltage output can result in slower charging times.

Additionally, check the charging port for any debris or damage that may be hindering the charging process. If the port is dirty, clean it gently with a soft, dry toothbrush. If the port is damaged, you may need to have it repaired.

Another solution is to try a different charging cable. A damaged or low-quality cable can also cause slow charging.

Finally, try restarting your device or putting it into airplane mode while it charges. This can help to speed up the charging process. By following these steps, you can hopefully resolve your slow charging issue and get your device charged up in no time.

2. JBL Charge 3 Battery Problem

If you are experiencing problems with charging your JBL Charge, it might be due to a faulty battery. One of the most common reasons for charging issues with the JBL Charge is a defective battery.

You can check whether the battery is faulty by first ensuring that your charger is working properly and the charging port is clean and undamaged, then it is likely that the battery is the culprit.

In such cases, it is recommended that you replace the battery to restore the full functionality of your JBL Charge.

3. How to: JBL charge 3 battery Replacement

To replace the battery of your JBL Charge, you will need a few tools and a replacement battery.

First, make sure your speaker is turned off and disconnect it from any power source. Locate the screws on the bottom of the device and remove them using a screwdriver.

Carefully remove the bottom cover to expose the battery. Disconnect the battery’s connector from the motherboard and remove it from the device. Take your new replacement battery and connect it to the motherboard with the connector.

Place the battery in its original position and replace the bottom cover, securing it with the screws. Once the cover is back in place, turn on your JBL Charge and ensure it is functioning correctly. With these simple steps, you can replace the battery of your JBL Charge and continue enjoying your music for hours on end.

5- JBL Charge 3 Not Turning on

If you have a JBL Charge speaker that is not turning on, there are a few things you can try to resolve the issue.

First, try charging the speaker for at least 3 hours using a different power source. If still not working, check the battery level by pressing the battery indicator button. If the battery is low, charge the speaker for longer.

If this doesn’t work, try resetting the speaker by pressing and holding the power button for 20 seconds.  If none of these solutions work, it may be a hardware issue and you should contact JBL customer service for further assistance.

It’s important to note that attempting to open the speaker and fix it yourself may cause damage and void the warranty. Follow these steps carefully, and if all else fails, reach out to JBL for professional help.

6- How to Reset JBL Charge-3 Properly

To reset your JBL Charge-3, follow these simple steps.

First, turn off the speaker by pressing and holding the power button until it shuts down.

Next, press and hold the Volume Up and Play/Pause buttons simultaneously for five seconds. You will see the speaker’s lights flash, indicating that the reset process has begun. Once the lights stop flashing, release the buttons, and the speaker will turn on.

It’s important to note that resetting the JBL Charge-3 erases all paired devices and settings. If you want to reconnect your devices, you will need to pair them again.

7. Tips to Prevent JBL Charge 3 Issues

Preventing issues with your JBL Charge is essential to ensure longevity and optimal performance.

Here are a few tips to keep your device in top condition.

1- Keep the Speaker Clean

To ensure optimal performance and longevity of your speaker, it is important to keep it clean.

Begin by unplugging the speaker and wiping it with a dry cloth to remove any dust or debris. For tougher grime, a damp cloth with a mild soap solution can be used.

However, be cautious not to get any liquid inside the speaker, which can cause damage. Gently clean the speaker mesh with a soft-bristled brush to remove any stubborn dirt or debris. It is also important to regularly check the connections and ports for any buildup, as this can affect the sound quality.

Use a dry cotton swab to gently clean these areas. Avoid using any harsh chemicals or abrasive materials that can scratch or damage the speaker’s surface. By keeping your speaker clean, you can ensure it continues to function at its best for years to come.

2- Avoid Overcharging the Battery

When it comes to battery health, overcharging is a common issue that can significantly reduce the lifespan of your device’s battery. To avoid overcharging your battery, it is crucial to follow some simple instructions.

First, make sure to use the original charger that came with your device. Using an incompatible charger can cause overcharging and damage to your battery.

Additionally, avoid charging your device overnight or for extended periods of time. Charging your device for more than the recommended time can lead to overcharging and degrade your battery’s performance.

Lastly, unplug your device as soon as it reaches 100% battery level. Overcharging your device can cause the battery to overheat, which can lead to permanent damage.

By following these simple instructions, you can avoid overcharging your battery and extend the life of your device’s battery.

3- Use Only JBL Charge 3 Certified Accessories

When it comes to accessorizing your JBL Charge speaker, it’s important to use only JBL Charge-certified accessories. Using non-certified accessories may damage your speaker or even void its warranty.

JBL Charge-certified accessories are specifically designed to work seamlessly with your speaker, providing optimal performance and protection. These accessories include chargers, cases, and mounting brackets.

It’s essential to use the correct charger to avoid damage to the battery or charging port. Cases not only protect your speaker from scratches and dings but also help to enhance its sound quality. Mounting brackets allow you to securely mount your speaker in various locations, providing flexibility in its use.

By using only JBL Charge-certified accessories, you can ensure that your speaker remains in top condition and continues to provide you with high-quality sound for years to come.


By following the JBL Charge 3 troubleshooting guide provided in this blog post, you should be able to resolve any issues you may encounter with your device. Additionally, by following our tips to prevent issues, you can ensure that your JBL Charge 3 continues to perform at its best for years to come. Remember, if you are unable to resolve an issue on your own, don’t hesitate to contact JBL support for assistance.

How do I troubleshoot charging issues with my JBL Charge 3?

To troubleshoot charging issues with your JBL Charge 3, try these steps:
Check the power source and charging cable for any defects.
Clean the charging port of debris or dust.
Reset the speaker by holding the power button for 20 seconds.
Ensure you’re using a high-quality power adapter and compatible charging cable.

Why is my JBL Charge 3 not charging at all?

If your JBL Charge 3 is not charging at all, here are some potential solutions:
Confirm that the power source is functioning properly.
Inspect the charging cable for any damage.
Try using a different charging cable and power adapter to rule out any faults.

Can a reset resolve charging issues with my JBL Charge 3?

Yes, performing a reset on your JBL Charge 3 can often resolve charging issues. Turn off the speaker, then press and hold the “Volume up” and “Play/Pause” buttons simultaneously for 5 seconds. Release the buttons when the reset is complete.